Acceptable Use
Last updated: 26 August 2026. What you may not do with Concierca. This policy is part of your agreement with us and it is short on purpose: the rules that matter are few, and we would rather you read all of them.
Your responsibility for what the system sends
Concierca acts on your instruction, through accounts you connect and credentials you provide. When an assistant sends a message, updates a record or places an order, it does so as you. You are responsible for having the right to do it.
That responsibility does not shift to us because a machine carried it out, and it does not shift because the instruction was scheduled rather than clicked. If you configure a recurring outreach, you are the sender of every message it produces.
Contacting people
Before you use Concierca to contact anyone, you need a lawful basis to contact them. In the European Union, Switzerland and the United Kingdom, that basis is usually prior consent or an existing business relationship, and the rules are stricter than in the United States. Whether you have it is your assessment to make and your evidence to keep.
You must honour opt outs immediately and permanently, across every channel and every workspace you run with us. You must identify yourself truthfully as the sender, with a real reply address that reaches a person. You must keep the volume and frequency of contact proportionate to the relationship.
You must not send unsolicited bulk messages to people who have no relationship with you. You must not disguise the origin of a message, forge headers, or impersonate another sender. You must not use contact data you have no right to use, including data scraped in breach of a provider's terms. You must not circumvent a recipient's filtering, blocking or unsubscribe mechanism.
Industry data we provide
Where we make our own industry datasets available inside the platform, that data is provided for research, qualification and analysis. Contact details in those datasets are business contact information. Making contact still requires a lawful basis, and providing the data is not us telling you that you have one.
Prohibited uses
You may not use Concierca to break the law, or to help someone else break it. You may not use it to infringe intellectual property or misappropriate trade secrets. You may not process special categories of personal data, health records or payment card data, unless we have agreed to it in writing beforehand.
You may not attack, probe or overload any system, ours or a third party's. You may not build a competing product by extracting our datasets or model configurations. You may not generate content that harasses, deceives or defrauds, or that presents machine output as the statement of a real person who did not make it. You may not resell or sublicense access, unless you are a partner under a written agreement that permits it.
Third party services you connect
When you connect an application, that provider's own terms continue to apply to your use of it. Nothing here overrides them, and using Concierca does not excuse you from them. If a provider restricts automated access, that restriction binds you when you drive it through us.
What happens if you break this policy
We may suspend a specific capability, a workspace, or an account. Where the risk allows it, we tell you first and give you a chance to fix it. Where it does not, for example ongoing harm to third parties or a legal demand, we act first and tell you immediately afterwards.
We do not monitor the content of your work. We act when we become aware of a problem, whether through a report, a provider complaint, or an automated signal such as an abuse rate that cannot be explained by legitimate use. Repeated or deliberate breaches end the agreement.
Reporting misuse
If you believe someone is using Concierca in breach of this policy, write to legal@concierca.ch. We read every report.
